Privacy Policy

1. Introduction

Tamworth Transporters (trading as TTHQ and VANPER) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), purchase items from our shop, or book your vehicle into our workshop, and tells you about your privacy rights and how the law protects you.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, delivery address, email address, and telephone numbers.
• Vehicle Data: includes vehicle registration number (VRN), Vehicle Identification Number (VIN), make, model, and current state of the vehicle (required for conversion quotes and workshop bookings).
• Financial Data: includes payment card details. Note: We do not store your credit card details on our servers; they are processed securely via our third-party payment gateways (e.g., Stripe, PayPal).
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location.

3. How We Collect Your Data

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, Vehicle, and Financial Data by filling in forms (such as our "Get a Quote" form) or by corresponding with us by post, phone, email, or social media messaging. This includes data you provide when you purchase a product from the VANPER/TTHQ shop or book a workshop service.
• Automated technologies: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.
• Third parties: We may receive personal data about you from various third parties, such as analytics providers (like Google) or social media platforms (like Facebook/Instagram) if you engage with our advertisements.
• CCTV: For security and insurance purposes, our physical workshop premises in Tamworth are monitored by CCTV. Images of you and your vehicle may be captured if you visit our site.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process a Quote: When you submit a quote request via our website contact form, your data is stored securely in our website's backend system so that our team can accurately assess your needs and contact you with pricing and availability.
• To fulfill a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling an online parts order or carrying out a camper conversion).
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., following up on a quote, keeping you updated on your van build progress).
• Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., retaining sales records for HMRC).

5. Disclosures of Your Data

We do not sell your personal data. However, we may have to share your personal data with the parties set out below for the purposes outlined in Section 4:

• Service Providers: Acting as processors who provide IT and system administration services (e.g., website hosting, backend database management, and WooCommerce hosting).
• Payment Gateways: Such as Stripe or PayPal, to process your online transactions securely.
• Logistics Partners: Courier companies used to deliver VANPER furniture, parts, and merchandise to your address.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

6. Data Security & Retention

6.1 Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6.2 Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

7. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data (commonly known as a "data subject access request").
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data (the "right to be forgotten").
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details in Section 9.

8. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site (e.g., keeping track of items in your WooCommerce shopping cart).

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website (such as the online shop checkout) may become inaccessible or not function properly.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

• Email address: info@tamworthtransporters.co.uk
• Postal address: TTHQ / Tamworth Transporters, Unit 1, Industrial Estate, Tamworth, B77 1AB

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.